Privacy policy
Last updated: March 15, 2026
Velaro Watches operates this website and online store, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer our products and services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase through, or otherwise communicate with us through the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection and use of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies or can reasonably be linked to an individual.
Personal information does not include anonymous or de-identified information.
Depending on how you interact with our Services, we may collect the following types of personal information.
Contact Information
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Name
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Billing address
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Shipping address
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Phone number
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Email address
Payment Information
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Payment card details
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Billing information
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Transaction confirmations
Payment data is processed securely through trusted third party payment providers and is not stored directly by Velaro Watches.
Account Information
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Login credentials
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Account preferences
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Saved information or settings
Transaction Information
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Products viewed or purchased
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Order history
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Returns or exchanges
Communications
Information you send when contacting customer support or submitting enquiries.
Device Information
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IP address
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Browser type
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Device identifiers
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Network information
Usage Information
Information about how you interact with the Services, including browsing activity and website navigation.
Sources of Personal Information
We may collect personal information from the following sources.
Directly from you
When you create an account, place an order, contact us, or otherwise interact with our Services.
Automatically through the Services
Through cookies, device data and similar tracking technologies when you use our website.
From service providers
Including payment processors, shipping providers, analytics services and other partners who assist in operating our store.
From partners or third parties
Where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes.
Providing and Improving the Services
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Processing orders and payments
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Managing your account
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Delivering products
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Handling returns and exchanges
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Personalising your shopping experience
Marketing and Communications
We may send you marketing communications, promotional messages or newsletters. You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Security and Fraud Prevention
To protect our customers and business by detecting fraudulent activity, security risks or misuse of the Services.
Customer Support
To respond to enquiries and assist with orders, products or account related matters.
Legal Compliance
To comply with legal obligations, enforce our policies, and respond to lawful requests from authorities.
How We Share Personal Information
We may share personal information in the following circumstances.
Service Providers
With trusted third parties who perform services on our behalf, including:
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Shopify
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Payment processors
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Shipping and fulfilment partners
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IT service providers
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Analytics providers
Marketing and Advertising Partners
Where permitted by law to provide advertising or marketing services.
Legal Requirements
Where necessary to comply with legal obligations or enforce our policies.
Business Transfers
In connection with a merger, acquisition, or sale of business assets.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your use of the Services in order to operate and improve the platform.
Information you submit to our store may be shared with Shopify and other service providers in order to enable order processing, payments, analytics and store functionality.
You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Operate and improve the website
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Remember user preferences
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Analyse website performance
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Provide relevant advertising
You may control the use of cookies through your browser settings.
Children's Data
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.
Security and Retention
We take reasonable technical and organisational measures to protect your personal information.
However, no system can guarantee absolute security, and information transmitted online may be vulnerable during transmission.
We retain personal information only for as long as necessary to:
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Provide the Services
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Fulfil legal obligations
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Resolve disputes
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Enforce agreements and policies
Payment Security
All payments made through the Velaro Watches store are processed securely through trusted third party payment providers.
Velaro Watches does not store full payment card details.
Payment information is encrypted using industry standard Secure Socket Layer (SSL) technology to protect your financial information during transmission.
Your Rights
Depending on your location, you may have rights regarding your personal information including:
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The right to access your personal data
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The right to correct inaccurate data
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The right to request deletion of your data
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The right to restrict or object to processing
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The right to request data portability
You may also withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the contact details below.
International Data Transfers
Your personal information may be transferred and processed outside your country of residence.
Where personal information is transferred outside the United Kingdom or the European Economic Area, appropriate safeguards such as Standard Contractual Clauses may be used to protect your data.
Our Commitment to Your Privacy
Velaro Watches respects the privacy of our customers and is committed to protecting your personal information.
We do not sell your personal information to third parties. Personal data collected through our Services is used only for the purposes of operating our store, processing orders, improving our services, and communicating with our customers.
We only share personal information with trusted service providers where necessary to operate our business, such as payment processors, shipping partners, and website infrastructure providers.
Your trust is important to us, and we take appropriate measures to ensure your personal information is handled securely and responsibly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements.
Any updates will be posted on this page and the “Last updated” date will be revised accordingly.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
Velaro Watches
Birmingham
United Kingdom
For the purposes of applicable data protection laws, Velaro Watches acts as the data controller of your personal information.