Terms of service
Overview
Welcome to Velaro Watches. The terms “we”, “us” and “our” refer to Velaro Watches. Velaro Watches operates this website and online store, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to offer our products and services to you.
These Terms of Service, together with any policies referenced within them (collectively referred to as the “Terms”), describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important information about your legal rights and obligations, including limitations of liability and warranty disclaimers.
By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.
Access and Account
By using our Services, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.
To access certain features of the Services, including making a purchase, you may be required to provide information such as your email address, billing details, payment information and shipping address. You agree that all information provided by you is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Accounts may not be transferred, assigned, sold or otherwise shared with any other person.
Our Products
We make every reasonable effort to accurately display and describe our products within our online store.
However, colours, textures and product appearance may vary depending on the device used to view the website and individual display settings.
Certain Velaro timepieces may be prepared or assembled to order, and as such production times may apply prior to shipment.
All product descriptions, specifications and availability are subject to change at any time without notice.
Velaro Watches reserves the right to discontinue any product or limit quantities available for purchase.
Orders
When you place an order through our store, you are submitting an offer to purchase a product.
Velaro Watches reserves the right to accept or decline any order at our discretion. An order is not considered accepted until we confirm acceptance and process payment.
Once an order has been confirmed, we may not be able to accommodate cancellation or modification requests.
If we are unable to fulfil an order or if changes are required, we will attempt to notify you using the contact details provided at checkout.
All purchases are subject to our Refund Policy.
Products purchased through our store are intended for personal use only and not for resale.
Prices and Billing
All prices displayed on the website are subject to change without notice.
The price charged will be the price displayed at the time the order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, prices may not include shipping fees, taxes or import charges where applicable.
You agree to provide accurate payment and billing information and to update this information where necessary to ensure successful processing of your order.
By placing an order you confirm that:
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The payment information provided is accurate
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You are authorised to use the payment method
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You accept responsibility for all charges incurred
Shipping and Delivery
Delivery times provided are estimates and are not guaranteed.
Velaro Watches is not responsible for shipping delays caused by carriers, customs processing, weather conditions or circumstances beyond our control.
Once a product has been transferred to the shipping carrier, the risk of loss or damage passes to the customer.
Further details regarding delivery times and processing periods are available within our Shipping Policy.
Intellectual Property
All content available through the Services, including text, images, graphics, logos, product designs, video, audio and website layout, is the property of Velaro Watches or its licensors and is protected by United Kingdom and international intellectual property laws.
You may not reproduce, distribute, modify, republish, display or otherwise use any content from the Services without prior written permission.
The Velaro name, logo, product names and associated designs are trademarks of Velaro Watches.
Shopify and its related marks are trademarks of Shopify Inc.
Governing Law
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
Questions about these Terms of Service may be sent to:
Velaro Watches
Birmingham
United Kingdom